Privacy policy

Who we are

1 Right Plan is a planning and design consultancy run by Dariusz Kusyk in Reading, RG1 7UZ. We are the controller of the personal information described in this policy. You can contact us about privacy at info@1rightplan.co.uk or on 07955 449 285.

What we collect

• Details you send through our contact form: your name, email address, phone number, project address, the service you need, your message and any photos or plans you attach.
• Details you give us by email, phone or WhatsApp.
• Information we prepare or receive while working on your project, such as property details, drawings, application documents and correspondence with the council.

How we use it

• To reply to your enquiry and prepare a quote. Our lawful basis is taking steps at your request before entering into a contract.
• To carry out the work you instruct us to do, including submitting applications to the local planning authority. Our lawful basis is performing our contract with you.
• To keep business and accounting records. Our lawful basis is our legal obligations.

We do not sell your information or use it for marketing without your consent.

Planning applications are public

When an application is submitted, the council publishes the application form, drawings and supporting documents on its planning register. Councils normally withhold personal contact details such as phone numbers and email addresses, but the applicant's name and the site address are usually public.

Who we share it with

• Local planning authorities and the Planning Inspectorate, when submitting applications and appeals on your behalf.
• Other consultants working on your project, such as ecologists, tree surveyors or engineers, only with your agreement.
• Service providers who help us run the business: FormSubmit (formsubmit.co) delivers contact form messages to our inbox, Google provides our email (and the web fonts used on this site), WhatsApp handles messages you choose to send that way, and our website host stores the site.

Some of these providers may process data outside the UK. Where they do, they rely on safeguards recognised under UK data protection law.

How long we keep it

Enquiries that do not lead to work are deleted within 12 months. Project files and records are kept for up to 7 years after the project ends, for accounting and legal purposes.

Cookies

This website does not set cookies or use tracking or analytics tools. The fonts are stored on this website, so no font requests are sent to third parties such as Google.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to its use, and to receive it in a portable format. Contact us at info@1rightplan.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.